Cancellation Policy

1. Monthly bookings

Every booking on Rent Your Spot is for a minimum of one month. A booking runs from the start date the renter chose and the host accepted.

2. Cancelling before a booking starts

• By the renter: if you cancel at least 7 days before the start date, you receive a full refund.
• By the renter, closer to the start date: if you cancel less than 7 days before the start date, the first month's payment is not refunded, unless the host agrees otherwise.
• By the host: if a host cancels a confirmed booking before it starts, the renter receives a full refund.

3. Ending a booking that has started

A renter or host who wants to end an active booking must give at least 30 days' notice through their account. The booking ends at the end of the month in which the notice period finishes. Payment for the notice period remains due.

Notice given by the renter is also sent to the host, and notice given by the host is also sent to the renter.

4. Hosts who cancel repeatedly

Hosts are expected to honour confirmed bookings. If a host repeatedly cancels or the spot is not available when promised, we may remove the host's listings from the site.

5. If the spot is not available

If a renter arrives and the spot is not available or not as described, contact us through the site straight away. We will review what happened and may issue a full or partial refund.

6. Refunds

Approved refunds are returned to the original payment method. Banks and card companies can take several business days to show them.

7. Service fee

Our service fee is refunded when a booking is fully refunded.

8. Questions

If you have a question about this policy, contact us.